At any rate, what is germane to this blog is that Harris asked about online search engines, Internet service providers and online retailers, all of whom did pretty well with 79%, 72% and 70% of adults saying they are doing a good job of customer service. Somehow comparing search engines and ISPs with packaged food companies and brokerage firms seems a little odd, but it's nice to know that we are working in full-fledged industries.
Air travel is another fact of life like buying groceries and paying bills. What amenities does eMarketer report business travelers want? No surprise here, the answer is ample leg room (88%) and 63% wanted extra overhead/on-board storage. What was curious was that an increasing number of business travelers want in-flight Internet access (36% up from 27% last year), and 23% believe cellphone usage should be permitted in flight. I can survive without both, thank you, because that is the one place that I am not "always on."
eMarketer does a good job of reporting on trends, and I applaud their ability to cover those of value.