Why anyone is paying $61.90 per month for broadband connectivity now that SBC and Yahoo! are offering it at 15 bucks a month is a fine question. I pay my bill to the same company Greg does and I pay only $42.95 per month.
So why does Greg continue to pay $20 more per month? Because he cringes at the possibility that, while switching providers will lower his monthly bills, he might subject himself to a visit to customer support €œhell.€ That is a very scary place €" a place where dialing an innocent toll-free number may ultimately lead to multiple hand-offs €" across the country and almost certainly across the world.
Narrowband is all but dead. No one in their right mind would sign up €" or should be allowed to sign up €" for anything other than high-speed Internet access. It is no longer a question of whether to have broadband, but from whom to buy broadband. The SBC-Yahoo! offer at $15 is very appealing, though it does require self-provisioning. For those technically fit and with loads of patience €" this is a compelling choice, but for Greg and the rest of us whose hearts skip a beat with even momentary loss of connectivity, the comfort is worth skipping a double latte each day.