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In our current Local Commerce Monitor survey of small and medium businesses, we asked SMBs what were the cloud-based services they used the most and which ones they were interested (or not) in adding. As you can see in our infographic, the most popular cloud-based service was online/cloud storage. Business software (like GoogleApps, Microsoft SharePoint, or Microsoft Office 365) and telecom services (like Skype) were second and third, respectively.

When it comes to what services they are planning to add in the next 12 months, online/cloud storage and business software were once again on top.


BIA/Kelsey’s LCM, Wave 18 reports can be viewed and downloaded by clients here, or purchased a la carte in the new BIA/Kelsey eStore. Wave 19 reports are coming soon.

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