SMB Data Point of the Week: Facebook Reviews Top Concern For SMBs

LCM Logo 2015 FINAL 680×680 For Blog

SMBs rate comments and reviews on Facebook as the most concern to them. In our current Local Commerce Monitor survey of small and medium businesses (Q3/2015), nearly six out of ten SMBs surveyed (58.7%) reported that they monitor customer comments. The vast majority of those SMBs who do monitor customer comments use either a free service or do it themselves (DIY).


BIA/Kelsey’s LCM reports can be viewed and downloaded by clients here, or purchased a la carte in the new BIA/Kelsey eStore.

Leave a Reply