Small businesses are increasingly using Instagram for advertising and promotion, according to Wave 20 of our Local Commerce Monitor™ survey of small businesses (Q3/2016). While a Facebook page is still the most popular social media used by small businesses, their increased use of Instagram year-over-year, from 8.1% in Wave 18 (Q3/2014) to 15.1% in Wave 20 (Q3/2016). Of those small businesses using Instagram, the majority have  a positive return on investment reflected in the fact that among the small businesses using Instagram, 35.4% are planning to increase their spend on Instagram over the next 12 months.

When it comes to marketing to small businesses that use social media, including Instagram, here are a couple of things to keep in mind:

• For some SMBs, particularly smaller ones, social media is the backbone of their presence. Accordingly, service providers to SMBs need to appreciate the criticality of this role.
• Understand the specific challenges presented by the different social media platforms and offer products and services to SMBs that address them. For example, social media requires:
  • Constant attention
  • Quick responses to customer feedback, particularly negative feedback
  • Message and content syncing across social media platforms
  • Management of customer lists and targeting customer segments
  • Syncing with email marketing

_________

Click on the link to download BIA/Kelsey’s Franchise Advertising and Marketing Research Report for free, compliments of Vya.