A Tale of Customer Service

On Tuesday, both my wife and I tried to get on Amazon.com from two separate computers. We had the same problem: We were both trying to pay for our purchases through Amazon's One-Click Service, but the credit cards that were…

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Where Else Can Local Search Take Us?

Online local commerce is seeping into nearly every facet of our lives. The latest: parking. ABCNews.com reports on a start-up called SpotScout.com that wishes to create eBay-style auctions for parking spots. So in busy urban areas at specific times of…

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Welsh Carson on Holiday Shopping Spree

For the second time in two days, Welsh, Carson, Anderson & Stowe has purchased a Yellow Pages business. Yesterday, Local Insight Media, a portfolio company of WCAS, bought "100 percent of the membership interests" of CBD Media Holdings from Spectrum…

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Holiday Rush for Mobile Shopping

Gary Price over at Search Engine Watch has a nice roundup of mobile shopping platforms. This intersects with local in some of the mobile shopping products announced within the past week. These include a mobile shopping SMS-based search platform launched…

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The Webification of SMEs

During Day 1 of ILM:06, Google's head of SME product development, Dan Rubinstein, spoke about a new small-business Web site development tool for SMEs. Like many efforts we're seeing in the marketplace by paid search providers, Web hosting companies and…

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LiveDeal Turns Yellow

Online classified destination LiveDeal announced today that it will integrate Yellow Pages listings. This feature could be found on the site over the past few weeks as it was released in beta, but is now incorporated as its own category,…

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NearbyNow Goes Mobile

Local shopping engine NearbyNow announced today that it will provide a mobile platform for mall shoppers to find products using mobile devices. NearbyNow works with shopping malls to get their product and inventory information online in a searchable fashion. It…

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