Accenture released a report that declared loyalty points are dead for consumers and there are new factors at play influencing consumers' choices for loyalty. The Accenture Strategy report, ‘Seeing Beyond the Loyalty Illusion: It’s Time You Invest More Wisely’, captures…
Small businesses are beginning to adopt mobile apps to their marketing strategies with 4% of SMBs in our Local Commerce Monitor™ say they use a mobile app in their advertising and marketing strategies. In a recent Clutch study, "Mobile Apps…
We've long said that mobile payments on its own is a solution in search of a problem. The marginal difference between tapping a phone and swiping a credit card isn't enough to change such a deep-rooted habit. It needs something much…
BIA/Kelsey's Local Commerce Monitor (Wave 18) shows just how popular customer loyalty programs are to SMBs. Currently, 29 percent offer them, with the number skewing higher (43 percent) for retail businesses. But despite the introduction of several loyalty platforms and…
The BIA/Kelsey "Status and Review of Card-Linked Offers, 2015" report, which is based on in-depth interviews with industry leaders, has generated a lot of interest among the various shareholders of card-linked offers and non-advertising marketing solutions (including financial institutions, tech…
The BIA/Kelsey "Status and Review of Card-Linked Offers, 2015" report, which is based on in-depth interviews with industry leaders, has generated a lot of interest among the various shareholders of card-linked offers and non-advertising marketing solutions (including financial institutions, tech…
If you're a regular reader of this blog, you'll notice that several of our recent research reports are covering SMBs of specific size brackets. We started with a report on SMBs with a single employee, then covered SMBs with 2-9…
Card Linked Offers (CLOs) represent a potentially rich opportunity for online and mobile promotions and loyalty. But a lot of work needs to be done before the segment gets seriously underway. Speaking at the inaugural conference of the CardlinX Association…
Card Linked Offers (CLOs) represent a potentially rich opportunity for online and mobile promotions and loyalty. But a lot of work needs to be done before the segment gets seriously underway. Speaking at the inaugural conference of the CardlinX Association…
The utility of loyalty programs is stronger than ever, as they help businesses connect, engage, drive traffic, refer friends, purchase and track customer actions. But efforts to determine loyalty aren't made easier with all the noise in the system. Usage…
In a deal designed to fuel innovation at First Data, the payments powerhouse has acquired mobile marketing and loyalty start-up Perka for an undisclosed amount. First Data plans to let Perka continue to operate autonomously and service as an "agile…
Making the rounds last week in London's burgeoning digital media community, we met Footfall123, a London-based company offering a loyalty marketing solution with a strong social marketing component. Footfall123 white labels its solution through partners and also works directly with merchants.…
BIA/Kelsey recently published the second in a series of reports based on specific cuts of data from our Local Commerce Monitor research. LCM is BIA/Kelsey’s long-running study of how U.S. small business advertisers are evolving their use of media to…
